Privacy Policy & Terms of Use

Privacy Policy. This is the privacy policy of True Constructible Solutions Ltd.(including all companies, partnerships, limited partnerships and other entities that form part of the True  group of companies) (collectively, “True”), and governs use of personal information by True , whether such information is collected via our websites, including www.truemechanical.com (“Website”) or otherwise, including through our services (the “Services”).

This Privacy Policy explains what Personal Information we obtain from you in your use of the Website and the Services and the steps we take to secure that Personal Information. True will not collect, use or disclose your Personal Information in a way that is incompatible with applicable federal or provincial legislation or this Privacy Policy. In this Privacy Policy, the terms “we”, “our” and “us” refer to True. In this Privacy Policy, the terms “you”, “user”, and “your” refer to a visitor of the Website or user of the Services.

By submitting Personal Information to us or by otherwise using any of our Services or our Website, you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.

If you do not agree with some or all of this Privacy Policy and are not of the age of majority in your province of residence, please do not use the Website or our Services.

We recommend that you take the time to read this Privacy Policy so that you understand how we handle Personal Information. This Privacy Policy may also change. We will include a “last revised” date on the Privacy Policy as displayed on the Website. We strongly encourage you to refer back to the Privacy Policy periodically.

1. How We Collect and Use Personal Information

For the purposes of this Privacy Policy, the following terms will have the following meanings:

“Business Contact Information” means your business position, name or title, business address, business telephone number, business email address and business fax number.

“Personal Information” means information about an identifiable individual, but does not include Business Contact Information or general, statistical or aggregated information. Personal Information includes a name, home address, date of birth, contact information (including home telephone number and personal e-mail address), employment status, and income.

We will identify the purpose for collecting your Personal Information when we request such information. We collect Personal Information only as necessary to provide services to you and will not use or disclose your Personal Information other than for the purpose for which it was collected, without your prior consent. Without limitation, True may collect your Personal Information for the following purposes:

Providing Services and Sharing Information: Your Personal Information may be collected and used by True to provide services to you via our Website or otherwise. Your Personal Information may be used by True so that we can share information about True, the Website, and our Services with you. We may use your Personal Information to communicate with you regarding your inquiries for information, service requests, employment opportunities or other issues as they relate to your use of the Website and the Services, and based on your Personal Information, we may send you personalized promotions or offers.

Project Information: For certain projects being promoted via the Website, we may permit you to indicate your interest in such projects and to obtain further information about the project by completing a form and making a submission via the Website. In that case, we will use the information requested on the sign-up form only for the purpose of facilitating communication with you about the project in which you are interested, and future True projects. We may also use the information to allow us to tailor our future projects to meet your interests.

Service/Warranty Requests: If you choose to contact True through the Website with service or warranty-related requests, your Personal Information will be used to respond to and address your service and warranty requests, including providing your Personal Information to our agents or contractors to complete any applicable warranty or service related work.

Employment/Contract Applications: If you submit an application for employment or a contract position on our Website, we collect personal information only as necessary to assess your application for employment with True or your application to be considered for a contractor position with True  (collectively, the “Application”). You acknowledge and agree that your Personal Information will need to be disclosed to certain third parties, such as third-party service providers that will conduct searches to verify the information in your Application and provide a criminal records check. Information provided by such third parties will be collected by us as part of the Application process. We will use the Personal Information obtained from third parties in accordance with this Privacy Policy.

Service Analysis: When you use our Website, a cookie may be placed within the memory of your internet access device. We may use permanent cookies or server-side artifacts to help us track use of our services by users, including casual visitors to the Website—such as (without limitation) the number and frequency of visits to our pages and which parts of our Website are visited. Similarly, we may also collect information regarding the type of device, your operating system, the browser you use, your internet service provider, your domain name, your internet protocol (IP) address, the date and time that you accessed our service, the website that referred you to our Website, the web pages you requested and the subject of the ads you click or scroll over, and use such information to evaluate Website performance and service quality. To collect this information, we use cookies, web beacons and similar technologies. We may also use your Personal Information to detect, prevent or investigate security breaches or fraud, to protect our business and to maintain appropriate records for internal administrative purposes.

We may also use your Personal Information for such other purposes as may be introduced to this Privacy Policy from time to time upon notice being given to you. For greater certainty, you hereby agree that sufficient notice includes making the Privacy Policy available on the Website. You may withdraw your consent to collect, use and disclose Personal Information by contacting us. You may no longer be able to access our Services if you withdraw your consent.

2. Our Disclosure of Personal Information

True may disclose Personal Information if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. We will use reasonable efforts to ensure that any third party to whom Personal Information is disclosed provide a comparable level of protection for your Personal Information, as provided in this Privacy Policy.

Additionally, True reserves the right to disclose and to transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, merger, amalgamation, or any other type of acquisition, disposition, or financing of all or any portion of True or any of the assets or shares of True, provided that the third party represents that it will continue to use the information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws.

3. Retention of Personal Information

We routinely destroy Personal Information that is no longer required for the purposes described herein, in accordance with applicable laws.

4. Accuracy of Personal Information

True takes reasonable steps to ensure that any Personal Information in our custody is accurate and up-to-date for the purposes for which the Personal Information is to be used by True. In most instances, we rely on users of the services to notify us of any changes to their Personal Information provided by them.

5. How We Protect Your Personal Information

True uses reasonable and appropriate measures, including encryption software, designed to help you secure your Personal Information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the Personal Information collected by us are authorised to do so. Unauthorised use of Personal Information by anyone affiliated with True is prohibited and constitutes grounds for disciplinary action.

You and you alone are responsible for ensuring that you do not disclose your account access information to third parties. This includes but is not limited to not disclosing such information to anyone, ensuring that sufficient security software is installed and running on your computer, smartphone or tablet, that your network firewall is of sufficient quality and that your wireless connection is encrypted to a degree that will prevent third-party access. True is not responsible for any failure by you to secure your own device and its access to the Internet or your use of public, unsecured networks. True also is not responsible for any failure by you to eliminate malware. These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk.

6. Links to Third Party Sites

The use of our services may lead you to third-party websites. Those organisations are separate and distinct from True and have their own separate privacy policies. We are not responsible in any way for how any third party collects, uses or discloses your Personal Information, so it is important to familiarise yourself with the privacy policies of these websites before providing your Personal Information to them.

7. Individual Access

Upon written request to Privacy@TrueMechanical.com, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to that Personal Information. True provides an opportunity for individuals to challenge the accuracy and completeness of their Personal Information and have it amended as appropriate.

8. Contacting Us

Accountability with respect to your Personal Information is important to True. In the event that you have any questions (including how Personal Information is managed by True), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending an email. Questions regarding your rights and our responsibilities under this Privacy Policy can be directed to Privacy@TrueMechanical.com

Terms of Use. These Terms of use (the “Terms”)—together with the other documents referenced and linked below (collectively, the “Agreement”)—describe your rights and responsibilities concerning your receipt of online services offered by True (which includes all companies, partnerships and limited partnerships that form part of the True group) (collectively, “True ”), including via the truemechanical.com website or other websites offered by True (collectively, the “Services”). In this Agreement, the terms “we”, “our” and “us” refer to True.

Your use of the Services, including through a visit to the Truemechanical.com website (the “Website”) constitutes your acceptance of the Agreement. Therefore, please take the time to review them carefully. If you do not agree with some or all of these terms, do not use the Website.

1. Use and Accuracy of Information

The Website is provided for general information only. Although True uses reasonable commercial efforts to ensure that the information contained on the Website is accurate, True does not warrant or make any representation regarding the accuracy or completeness of any information or data provided on the Website. True further reserves the right to make modifications or substitutions to project design, specifications, features, and pricing in its sole discretion and without notice or obligation. The information and materials provided on the Website do not constitute professional or legal advice. None of the materials or information is an offering for sale. Any such offering may only be made with a disclosure statement. E.& O.E..

2. Relationship

The use of this Website or the Services provided herein does not create a client or other advisory relationship between you and True. True is not providing mechanical services advice to you. You should seek professional and/or legal advice and complete your own independent investigations prior to any potential purchase of services.

3. Other Terms

You understand and acknowledge that your use of the Services is also governed by the True Privacy Policy, which you have read and understand, and to which you agree. You consent to the collection, use and disclosure of your personal information by us and/or third parties in accordance with the terms of and for the purposes set forth in our Privacy Policy. In addition, you also agree that your use of the Services will also be subject to such other policies and procedures as may be conveyed to you by us from time to time, including via the Services or on the Website.

4. Ownership

All of the content on or made available via the Website, including without limitation all of the page headers, images, illustrations, graphics, audio clips, video clips, multimedia clips, interfaces and text (collectively “Material”) is the property of us or our licensors—as are all related trademark, copyright, patent and/or other intellectual property rights.

The Material is protected under copyright, trademark and other laws of Canada and other countries, and True owns all copyright in the selection, coordination, arrangement and enhancement of the Material.

All company names, brand names, trademarks and logos are the property of their respective owners, including without limitation, all trademarks owned by True. No part of the Services will be construed as granting any license or right to use any trademarks (whether by implication or otherwise), including our trademarks, except with our express written permission or such other party that may be the owner thereof.

5. Permitted Use of the Website; Prohibitions

You may download, print and store selected portions of the Material provided that you: (a) only use these copies of the Material for your own personal, non-commercial use; (b) do not copy or post the Material on any network computer, or broadcast or redistribute the Material in any media or through any other channel; (c) do not modify or alter the Material in any way; and (d) do not delete, obscure or change any copyright, trademark or other proprietary notice contained in the Material.

Any use of any of the Material (whether in whole or in part) is strictly prohibited, except only and to the limited extent expressly permitted above.

You must not submit, publish or otherwise disseminate to True or through the Website anything which: (a) defames, libels or invades the privacy of any person; (b) is obscene, pornographic, abusive or threatening; (c) infringes on any intellectual property or other rights of any person or entity; (d) has contaminating or destructive properties (i.e. software viruses); (e) violates any law; (f) advocates or describes any illegal activity; or (g) advertises or solicits funds for goods or services. We will fully cooperate with any law enforcement authorities or court order requesting or directing us to disclose the identity of anyone posting any such information or materials.

We may enforce our rights to the fullest extent of the law should you breach any of these terms and conditions.

6. Links

The Website may contain links to other web sites. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by True of the linked website or information contained therein. Your use of such sites and your dealings with the owners or operators thereof are at your own risk.

7. Errors and Inaccuracies; Corrections

The Website may contain typographical errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior or any notice to you.

All Material is provided “as is”, “where is”, “as available”, without representations or warranties of any kind. TO THE FULL EXTENT PERMITTED BY LAW, TRUE  AND ALL DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, MEMBERS AND SUPPLIERS OF TRUE  DISCLAIM ANY AND ALL REPRESENTATIONS, WARRANTIES AND CONDITIONS WITH RESPECT TO THE WEBSITE, ITS CONTENTS AND ALL SERVICES, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, OR ARISING BY COURSE OF DEALING OR USAGE OF TRADE, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE OR USE. Without limiting the foregoing, we do not represent or warrant that the Material is accurate, complete, reliable, useful, timely or current or that the Website will operate without interruption or error. We assume no responsibility, and are not liable for, any damages to your computer equipment, data or other property on account of your access to, use of, or browsing on the Website or you downloading of any Material, or inability to do any of the foregoing.

8. Limitation of Liability

Your use of this Website is undertaken at your own risk. Under no circumstances will True  or any directors, officers, employees, agents, members and suppliers of True , be liable for any direct, incidental, consequential, indirect, or punitive damages arising out of your access to or use of this Website, your reliance on any Material, or any consequences flowing therefrom. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL LOSSES AND DAMAGES OF ANY KIND (WHETHER GENERAL, SPECIAL, CONSEQUENTIAL, INCIDENTAL, EXEMPLARY, PUNITIVE OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, LOSS OF DATA, INCOME OR PROFITS OR FAILURE TO REALISE ANTICIPATED BENEFITS), WHETHER BASED IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.

If you are dissatisfied with the Website, any Material or with this Agreement, your sole and exclusive remedy is to discontinue using the Website.

9. Indemnification

You agree to indemnify and save harmless True and all directors, officers, employees, agents, members and suppliers of True  (in this section, “we” and “us”) from and against any claim, cause of action, demand, cost, loss, expense or liability (including without limitation reasonable professional fees) brought against or suffered or incurred by us as a result of your use of the Website or your breach of this Agreement. When we are threatened with suit or sued by a third party, we may seek written assurances from you concerning your promise to indemnify us; your failure to provide those assurances may be considered by us to be a material breach of this Agreement. In addition, in the event we are made a party to any claim, suit or action relating to or arising from any services offered by us that is: (a) initiated by you, which is unsuccessful; or (b) initiated by a third party, who is suing you; you will reimburse us at a reasonable rate for all personnel time and expenses expended by us in response to such claim, suit or action including without limitation, all attorney fees and expenses incurred by us with respect to such response. This defence and indemnification obligation will survive termination of this Agreement and your cessation of use of the Website.

4. Ownership

All of the content on or made available via the Website, including without limitation all of the page headers, images, illustrations, graphics, audio clips, video clips, multimedia clips, interfaces and text (collectively “Material”) is the property of us or our licensors—as are all related trademark, copyright, patent and/or other intellectual property rights.

10. Governing Law and Courts; Timing of Claims

This Agreement and your use of the Services (including access to the Website) will be governed by and interpreted exclusively in accordance with the laws of the Province of British Columbia, and the federal laws of Canada applicable in British Columbia, excluding its conflict of laws rules and all private international laws. You further agree that despite being available from a variety of jurisdictions, the Services (including access to the Website) will be deemed solely based in the Province of British Columbia, Canada; and that the Services and the Website will be deemed to be passive in nature and not giving rise to personal jurisdiction over True in jurisdictions other than the Province of British Columbia. You consent and submit to the exclusive jurisdiction of the Courts located in the Province of British Columbia in all disputes arising out of or relating to your use of or inability to use the Services and this Agreement. However, you agree that nothing herein precludes True ’s application for injunctive remedies or other urgent legal relief in any jurisdiction.

11. Severability; Waiver

The terms of this Agreement are severable. If any provision of this Agreement is determined to be unenforceable or invalid, then such provision will be enforced to the fullest extent permitted by applicable law, and such determination will not affect the validity and enforceability of any other remaining provisions. No consent or waiver by either party to or of any breach or default by the other party in its performance of its obligations under this Agreement will be deemed or construed to be a consent to or waiver of a continuing breach or default or any other breach or default of those or any other obligations of that party. No consent or waiver will be effective unless in writing and signed by both parties.

12. Survival

The provisions of Sections 1-2, 4-5 and Sections 8-13 will survive termination of the Agreement, howsoever occasioned.

13. Entire Agreement

This Agreement, together with those documents incorporated or referred to herein, constitute the entire agreement between you and us relating to your use of the Services and Material, and supersedes any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and cannot be amended or modified except by our express and explicit agreement to modify this Agreement in writing, or by us making such amendments or modifications available to you pursuant to a modification of this Agreement as permitted herein. In the event of a conflict between the provisions of the Terms and the provisions of any other document or agreement incorporated or referenced herein, these Terms will govern to the extent of the inconsistency. We reserve the right to unilaterally update or modify (collectively “change”) this Agreement at any time and from time to time. We will notify you of any changes to this Agreement by posting notice of such changes on the Website. You agree that we have this right, and that your continued use of the Services following notice of such change means that you agree to and accept the amendments.

Questions about our Services, or regarding your rights and responsibilities under this Agreement, can be directed to Privacy@TrueMechanical.com